Terms of Service

1. What Voice Match is

Voice Match pairs you with another person you have not met for a voice-only conversation lasting up to 5 minutes. There is no video and no public profile. Matching is influenced by a reputation score derived from how previous conversations went.

Voice Match is not a speech therapy service, a medical service, a counselling service or an emergency service. It does not assess, diagnose or treat any condition. If you need help, contact a qualified professional or your local emergency number.

2. You must be 18 or older

Voice Match is for adults. Conversations are live, one-to-one and between strangers, and they are not monitored as they happen. You must be at least 18 years old to create an account or use the service.

We ask for your date of birth at registration and check it on our servers. Giving a false date of birth to get past that check is a breach of these terms. If we learn that an account holder is under 18, we will terminate the account and delete the associated data.

3. Your account

• Give accurate registration details and keep your password to yourself.
• One account per person. Creating additional accounts to evade a ban, a block or a reputation score is a breach of these terms, and we limit the number of accounts that may be created from a single network address.
• You are responsible for everything done through your account.
• Tell us promptly if you think someone else has access to it. You can end sessions on other devices from your account settings.

4. Conversations are not moderated live

Nobody listens to calls as they happen, and we do not screen what another person will say to you. You may be matched with someone who is rude, offensive or dishonest. If that happens, end the call, then block or report them. Use the service at your own risk and treat everything another person tells you about themselves as unverified.

Any verification badge or score shown in the product reflects checks that are currently performed in the user's own browser. They are self-reported signals. Do not treat them as proof of anyone's identity, age or intentions.

5. Acceptable use

You agree not to:

• harass, threaten, stalk, defame or abuse anyone, or encourage anyone else to do so;
• involve a minor in any conversation, or direct sexual content at anyone, or at any person you have reason to believe is under 18;
• use the service for anything illegal, or to plan or promote anything illegal;
• record, stream, transcribe or publish a conversation, or any part of one, without the other person's clear consent — recording someone without consent may also be a criminal offence where you live;
• try to identify, locate or contact another person outside the service, or pressure them into revealing who they are;
• impersonate anyone, or misrepresent your age or your connection to any person;
• advertise, solicit, recruit, run a scam, or ask another person for money, credentials or personal data;
• use bots, scripted clients, synthetic or pre-recorded audio, or any automation, to take part in conversations or to influence matching or reputation;
• attack the service — probing, scraping, overloading, circumventing bot screening or rate limits, or interfering with anyone else's use of it.

6. Reports, blocks and enforcement

You can block another person, which prevents future matches with them, and you can report behaviour that breaks these rules. We review reports after the fact. Depending on what we find, we may limit matching, lower a reputation score, suspend an account or ban it permanently. We may act without notice where the conduct is serious, and we may report unlawful conduct to the authorities.

We do not guarantee any particular outcome from a report, or that we will find enough evidence to act. Because calls are not recorded by default, a report is usually the only record of what happened.

7. Recording and transcripts

Voice Match does not record your calls by default. Transcription is off unless you turn it on in your settings, and turning it on affects only your own copy. It does not grant you permission to record another person, and it does not remove your obligation to get their consent. See the Privacy Policy for what is stored and for how long.

8. Availability

The service is provided as it is, without any warranty. We do not promise it will be available, uninterrupted, free of errors, or that you will be matched with anyone. We may change, suspend or withdraw features at any time. Calls depend on your network and your device, and on third-party infrastructure we do not control.

9. Limitation of liability

To the fullest extent the law allows, we are not liable for indirect, incidental or consequential loss, for lost data, or for anything said or done by another person you are matched with. Nothing in these terms limits liability that cannot lawfully be limited, including for death or personal injury caused by negligence, or for fraud.

10. Ending your use

You can delete your account at any time from your settings. Deletion is described in the Privacy Policy and is not reversible. We may suspend or terminate an account that breaches these terms, or where we are required to by law.

11. Changes to these terms

We may update these terms. The date at the top shows when they last changed. Where a change materially affects your rights we will give notice in the product before it takes effect. Continuing to use Voice Match after that means you accept the updated terms.

12. Contact

Questions about these terms, and reports about conduct on the service, go to contact@speakeaseapp.com. Please include your username and, for a report, roughly when the conversation took place. This address reaches Voice Match; it is not SpeakEase support.